TapCapGo Return Policy

At TapCapGo , our customers are our priority, and we want to make sure that you are completely satisfied with your purchase. That's why we offer a clear and simple return policy to ensure a worry-free experience.

Conditions for returns

1. Returns Period: We accept returns within 30 days of receiving the product .
2. Product Condition: The product must be unused, in its original packaging and with all accessories included.
3. Reason for return: We accept returns for manufacturing defects, products damaged during shipping or if the customer is not satisfied with their purchase.

Return process

1. Contact our team: Please email Tapcap2025@gmail.com with your order number and a description of the reason for the return. If the product is damaged, please include photos as evidence.
2. Confirmation: Our team will review your request and, if it meets the conditions, will provide you with a shipping label for the return of the product.
3. Refund or Exchange: Once we receive the returned product and verify its condition, we will process the full refund or send you a replacement , according to your preference.

Return costs

• If the return is due to a product defect or error on our part, we will cover the return shipping costs .
• If the return is for personal reasons (for example, change of mind), the customer must assume the shipping costs.

Exceptions

For hygiene reasons, we do not accept returns of products that have been used or handled inappropriately.

If you have any questions or concerns about our return policy, please feel free to contact our support team at Tapcap2025@gmail.com .

At TapCapGo , we are committed to your satisfaction and work to ensure that every experience with us is exceptional. 😊